First-class service means the greatest possible orientation on the customer.

Around 90 years ago, the company’s founder Willy Peitz already knew: only those who understand that the customer’s opinion is the decisive criterion and act accordingly will succeed in the long term. That is why Peitz still attaches great importance to direct customer contact – and puts the customer’s interests at the centre of all its activities.

BEST PROCESSES = TOP QUALITY

We at Peitz know: first-class employees, reliable suppliers and well-conceived work processes bring about the best results. No room for friction losses, no chance for wrong deliveries. In other words: we create quality through process optimisation.

RIGHT CLOSE TO THE CUSTOMER

Service is commitment – from the very meaning of the word. So we are happy to give our customers advice. But we’re just as happy to listen to him. And put his wishes into practice. Because we at Peitz attach the utmost importance to service and performance, consultation and support. And that’s the way we mean it. In the truest sense of the word.

LOW RISK, HIGHEST EFFICIENCY

Feasibility tests, for example by means of sampling in advance, are just as standard at Peitz as precise offers. We number our batches so that, if it comes to the worst, we can track and block them. All this means optimum risk minimisation – and makes the customer more efficient.

IMPULSES WITH THEIR OWN DRIVE

Especially in food processing, time is of the essence. Peitz is therefore quickly available for its customers – not just by being present on site, but also with good ideas where required. Always when we think it’s right. First-class service doesn‘t just mean concrete solutions. But also, commitment.

OUR KNOWLEDGE, YOUR SUCCESS

We don’t just challenge our employees, we also support them. The aim is the same: good service, which is reflected in our customers’ performance. Regular further training measures and product training make our employees better. And that means you too, your company and your offers.

ON TIME – ALWAYS

We offer our customers emergency numbers which they can use when it comes to the crunch. If there is a shortfall in production – for example due to an unforeseen downtime in the factory – it may well happen that we supply you individually with our own vehicles. Because our punctuality makes you more reliable.
Or to put it another way: we have the certification according to ISO 9001.
Since 2017, Peitz has fulfilled the standard for quality management DIN EN ISO 9001:2015 and thus the most widespread and most important standard in quality management (QM), both nationally and internationally. Awarded by TÜV Hessen, we thus guarantee high standards of product and service quality. DIN EN ISO 9001:2015 is therefore more than a just a string of letters and numbers. It is a seal that demonstrates our quality – and therefore also benefits you as a customer.

DIN EN ISO 9001 2015 as PDF

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